Qadence Pty Ltd

Find the friction. Restore the rhythm.

Privacy Policy

Qadence Pty Ltd respects your privacy and is committed to protecting personal and business information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Entity: Qadence Pty Ltd (qadence.tech) ABN: 69 702 704 667 / ACN: 702 704 667 Effective Date: 26 October 2026

This Privacy Policy sets out how we handle information when you visit https://qadence.tech, communicate with us, or engage Qadence software and workflow services.

1. Information We Collect

We only collect information that is reasonably necessary to communicate with you, administer client accounts, and deliver our services:

  • Business & Contact Details: Name, job title, company name, ABN/ACN, work email address, business phone number, and billing address provided when you enquire about our services, book a consultation, or open a client account.
  • Account & Billing Records: Service agreements, authorised user lists, invoicing history, and support correspondence.
  • Website Enquiry Information: Details you voluntarily submit through our contact or booking forms on qadence.tech.

2. How We Use Your Information

We use the information we collect to:

  • Provide, administer, and support your organisation’s Qadence services;
  • Respond to enquiries, schedule demonstrations, and manage client relationships;
  • Process invoices, receipts, and account administration; and
  • Comply with applicable Australian legal and regulatory obligations.

We do not sell, rent, or trade your personal or business contact information to third parties, and we do not use client information for third-party advertising.

3. Client Operational Data

Where your organisation uses Qadence workflow tools to process business records or documents:

  • Your organisation retains full ownership of its business records and outputs;
  • Data submitted for workflow processing is handled strictly to deliver the requested result to your organisation and is not retained after processing completes; and
  • Qadence does not use client operational data to train external models or build third-party datasets.

(See our separate How We Handle Your Data — Client Overview for a fuller breakdown of how operational workflows are run.)

4. Disclosure of Information

We may disclose business contact or account administration information only:

  • To authorised personnel within your own organisation;
  • To professional advisers or service providers bound by confidentiality obligations solely to support billing or statutory compliance; or
  • Where required or authorised by Australian law.

5. Data Security & Access

We protect account information and client workspaces using strict identity verification, encrypted communications in both directions, and role-scoped access controls so that only authorised users can access their organisation’s workspace.

6. Compliance & Regulatory Alignment

Qadence aligns its privacy, data-handling, and operational practices with the following Australian statutory obligations and security control principles:

01 · Statutory PrivacyPrivacy Act 1988 (Cth) & Australian Privacy Principles (APPs)

Full adherence across all 13 Australian Privacy Principles, with particular focus on APP 11 (zero-retention disposal of client operational payloads immediately after processing completes, so nothing is retained to be breached) and OAIC Notifiable Data Breaches (NDB) scheme readiness.

02 · Security ControlsASD ISM & ACSC Essential Eight Control Alignment

Operational security practices aligned with Australian Cyber Security Centre (ACSC) Essential Eight and Australian Signals Directorate (ASD) Information Security Manual (ISM) principles—including strict identity-only workspace access, no shared logins or password fallbacks, encrypted transit in both directions, and change-controlled infrastructure.

03 · Commercial RecordsSupplier & Invoice Integrity (ABR Verification & Mandatory Human Confirmation)

Public-registry verification against the Australian Business Register (ABR) and mandatory human operator confirmation inside the client workspace before any extracted supplier quote, invoice, or enrichment field is written to client records.

04 · Payment BoundaryZero Cardholder Storage (Out of PCI DSS Scope)

Qadence does not store, process, or transmit payment card numbers across its workflow tools or client workspaces, keeping workflows outside PCI DSS cardholder data scope.

05 · Communications & ApprovalsSpam Act 2003 (Cth) & Electronic Transactions Act 1999 (Cth) Compliance

Full compliance across all business communications, consent and unsubscribe handling, and electronic workflow confirmations and approvals.

7. Access, Correction, and Complaints

Under the Australian Privacy Principles, you may request access to the personal contact information we hold about you, ask us to correct inaccurate details, or lodge a privacy enquiry or complaint. We will respond within a reasonable timeframe.

8. Contact Us

For any questions about this Privacy Policy or our privacy practices, please contact:

Read How We Handle Your Data Back to Privacy & Data Overview